bs338 Privacy Policy

bs338 (referred to hereinafter as "we", "our", or "the platform") operates a safe and reliable online betting and casino service for players in Bangladesh. We believe that your personal privacy is a fundamental right. This privacy policy explains what information bs338 collects, why it collects it, how it is used, and what steps are taken to keep your information secure.

By using our website, mobile platform, or any related service, you are considered to have given your consent to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact our support team directly.

In the process of creating an account and using services at bs338, we may collect various types of information. A detailed description of this information is provided below:

2.1 Personal Identification Information

• Full name and date of birth (essential for age verification — for users aged 21+ only)
• Email address and contact details
• Residential address and national identity card information (where applicable)
• Account username and password (stored in encrypted form)

2.2 Financial Transaction Information

• Deposit and withdrawal transaction records
• Details of payments processed through bKash, Nagad, Rocket, Upay, and bank transfers
• Mobile banking account numbers (required for verified transactions)

2.3 Technical and Usage Information

• IP address, browser type, and operating system
• Site visit times, page view history, and click patterns
• Device identification information (device ID, model, and OS version)
• Information collected from cookies and similar tracking technologies

2.4 Gaming Activity Information

• Betting history and game participation records
• Bonus claims and promotional offer usage information
• VIP program level and points balance

bs338 collects your information through the following methods:

3.1 Direct Collection

Information you provide directly during account registration, the KYC verification process, filling in deposit and withdrawal forms, and when contacting the support team is collected.

3.2 Automated Collection

Technical information is automatically collected through cookies, log files, and similar technologies while you use our website and platform. This information is used to improve platform performance and ensure security.

3.3 Collection from Third Parties

We may receive certain information from payment processing partners and identity verification service providers. In such cases, the respective third party's own privacy policy also applies.

bs338 uses the information collected solely for the following legitimate purposes:

• Account Management: Registration, login verification, and ensuring account security.
• Service Delivery: Running betting, gaming, deposit, and withdrawal processes without interruption.
• Identity Verification: Preventing fraudulent activity and ensuring the age limit (21+) is met.
• Financial Transaction Processing: Completing deposits and withdrawals securely.
• Customer Support: Resolving your issues quickly through 24/7 live chat support.
• VIP Program Management: Tracking your cashback, rewards, and benefits.
• Fraud Prevention: Detecting unusual activity to maintain platform security.
• Responsible Gaming: Identifying possible signs of addiction and providing timely support.
• Relevant Communications: Informing you about bonus offers, promotions, and important updates (based on your consent only).

We never sell, rent, or exchange your information.

bs338 may share information with third parties only in the following limited and necessary situations:

5.1 Service Partners

We work with trusted partners for payment processing (bKash, Nagad, Rocket, Upay, bank transfers), identity verification, and technical infrastructure management. These partners operate under strict confidentiality agreements and may only use the information for the designated purpose.

5.2 Legal Obligations

In response to a valid legal process, court order, or lawful request from a regulatory authority, we may be legally required to provide necessary information.

5.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, user information may be transferred. However, the protection standards of this privacy policy will continue to apply in such cases.

5.4 Protective Purposes

Information may be shared with relevant authorities when necessary to prevent fraud, money laundering, or other illegal activity.

bs338 uses cookies and similar technologies to improve the quality of our services. Cookies are small text files stored on your device.

6.1 Essential Cookies

These cookies are essential for the basic operation of the platform — such as maintaining login sessions, security verification, and saving your preferences. Without them, the site will not function properly.

6.2 Functionality Cookies

These cookies help remember your language preferences, login information, and customized settings, so you get a better experience on each visit.

6.3 Analytical Cookies

We use analytical cookies to understand how users are using the site. This information is analyzed in aggregate statistics without identifying individual users.

You can disable cookies through your browser settings, but this may limit some platform functionality.

To ensure the security of your information, bs338 has implemented industry-standard technical and administrative security measures:

• SSL Encryption: All data exchanged between your browser and our servers is encrypted using SSL/TLS technology.
• Password Hashing: Your password is never stored directly — it is kept only in a transformed form through strong hash functions.
• Two-Factor Authentication (2FA): A two-step verification option is provided for additional account security.
• Firewall and Intrusion Detection: Servers are protected through advanced firewalls and intrusion detection systems.
• Regular Security Audits: Regular security testing is carried out by third-party specialists.
• Trained Staff: Our team members are trained and contractually bound regarding data privacy and security.

However, no method on the internet is 100% secure. We strive to ensure the highest level of protection, but we cannot provide a complete guarantee against any unauthorized access. In the event of a security breach, we will promptly notify affected users.

bs338 retains your information only for as long as necessary. The retention policy for various types of information is described below:

• Account Information: Retained for as long as the account is active and for the legally required period after it is closed.
• Financial Transaction Records: Retained for the period required by anti-money laundering regulations and regulatory requirements.
• Technical Logs: Retained for a limited period for security purposes.
• Marketing Communication Information: Until you withdraw your consent or until the account is closed.

At the end of the retention period or upon your request, we will arrange to securely delete the information, unless a legal obligation prevents this.

As a user of bs338, you have several important rights over your own information:

9.1 Right of Access

You have the right to know what information we hold about you and to receive a copy of it.

9.2 Right to Rectification

If there is any error in your stored information or it has changed, you can request that it be corrected or updated.

9.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, due to legal obligations, we may be required to retain some information for a specified period.

9.4 Right to Object to Processing

You have the right to object to the processing of your information for specific purposes, including marketing communications.

9.5 Right to Data Portability

You may request to receive the information we hold about you in a structured format.

To exercise any of the above rights, contact us through our 24/7 live chat support or by email at [email protected].

bs338 strictly provides services only to those aged 21 and above. We do not knowingly collect personal information from any minor. If we become aware that a minor has registered on our platform, we will immediately close that account and delete all collected information.

If you become aware that someone under the age of 21 has registered on our platform, please notify our support team immediately.

Our platform integrates various third-party services, including game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, and Microgaming. These third parties have their own privacy policies, and bs338 is not responsible for their data processing.

For payment processing, the respective privacy and security policies of bKash, Nagad, Rocket, and Upay apply. It is entirely your responsibility to read the relevant platform's policy before completing a transaction.

bs338 may update this privacy policy from time to time. For any significant changes, we will:

• Update the date on this page.
• Send a notification to your registered email address (for significant changes).
• Notify you of the changes when you log in to the platform.

Continued use of the platform after an update will be considered as your consent to the new policy. We therefore recommend visiting this page regularly.

This privacy policy has been drafted following international best practices in data protection. bs338 is committed to maintaining the highest standards in protecting user information.

Any dispute related to this policy will be resolved through discussion. If you have a complaint about any matter, please contact our support team first.